Shipping Handling

Last Updated: 2025.03.08

Thank you for choosing HEYDUCK ("we," "our," "us"). We strive to provide a seamless shopping experience, and this Shipping and Handling Policy outlines the terms and conditions related to the delivery of your orders. Please read this policy carefully before placing an order.

Shipping Destinations
We currently ship to United States, Canada, and the European Union. If your country is not listed, please contact us to inquire about international shipping options.

Shipping Methods and Costs
Shipping costs are calculated based on the weight of your order, the shipping method selected, and the destination. You will see the shipping cost at checkout before completing your purchase.

Order Processing Time
Orders are typically processed within1-2 business days after payment is confirmed. Processing times may be longer during holidays or promotional periods. Once your order has been shipped, you will receive a confirmation email with tracking information.

Delivery Time
Delivery times are estimates and begin once the order has been shipped. While we make every effort to ensure timely delivery, we are not responsible for delays caused by carriers or unforeseen circumstances such as weather, customs, or other external factors.

Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier's website. If you have any issues with tracking, please contact us at info@heyduck.net.

Shipping Restrictions
Some items may have shipping restrictions due to size, weight, or legal regulations. If an item in your order cannot be shipped to your location, we will notify you and provide options for a refund or replacement.

International Shipping
For international orders, please note the following:
1. Customs and Duties: You may be responsible for paying customs duties, taxes, or fees imposed by your country. These charges are not included in the shipping cost and are the responsibility of the recipient.
2. Delivery Times: International shipping times may vary depending on the destination and customs processing.

Undeliverable Packages
If a package is returned to us as undeliverable (e.g., due to an incorrect address or failure to pay customs fees), we will contact you to arrange reshipment. Additional shipping fees may apply.

Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us immediately at info@heyduck.net. We will work with the carrier to resolve the issue and, if necessary, replace the item or issue a refund.

Contact Us
If you have any questions or concerns about our Shipping and Handling Policy, please contact us at: info@heyduck.net

By placing an order with us, you acknowledge that you have read, understood, and agree to this Shipping and Handling Policy. Thank you for choosing HEYDUCK!